Service and maintenance - How we look after your ŠKODA and you
We pride ourselves on offering the highest level of customer service and satisfaction to make sure that owning your ŠKODA is an easy and enjoyable experience. ŠKODA owners seem to agree - in 2012 we won the Auto Express Driver Power survey for the fourth year running!
Being ŠKODA approved, our technicians are specially trained to know your car inside out. Replacement parts (only genuine ŠKODA replacement parts) are kept in stock or usually delivered within 24 hours, so you'll spend the absolute minimum of time without your car when any service or maintenance is due.
We operate within the Skoda Customer Promise - a set of consistently high standards that ensure great service and make sure you know what to expect each and every time you visit us.
ŠKODA - Customer promise
As always we are working to ensure your happiness and here's how we intend to do it...
Care and consideration for you and your car
Work competently and in your best interests
Treat you as a valued individual and respect and care for your property.
A flexible and convenient service
Provide flexibility and choice of dates and times for booking and collection
Ensure our price will be all-inclusive for the work we agree to undertake
Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented to us
Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings
Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight
Expertise and attention to detail with no surprises
Complete the work as agreed with you
Always gain your authority if any additional work is required
Keep you informed of progress and advise you when your car is ready
Complete a complimentary visual health check if your vehicle is left with us and include a professional recommendation of:
Any components that require replacing immediately
The point at which any part of your car should be re-checked in the near future
Check for any warrantable product enhancements recommended by ŠKODA and perform these free of charge
Always use genuine ŠKODA parts and accessories
Wash your car following a service
A clear explanation of our work
Ensure our invoice matches the booking price
Provide a full explanation of work completed and any charges made
Communicate clearly in an open and honest way avoiding jargon
Review the vehicle condition report and explain all work completed
Where possible, perform a walkaround of the vehicle with you
Value your feedback and will encourage you to complete our 'your opinion counts' survey so you can tell us what you liked and how we can improve further
For all your servicing requirements and great servicing offers please call;
Edinburgh 0131 453 2244
Halbeath 01383 623 006
Stirling 01786 813433